logamFrequently Asked Questions

If you forget your logam password, visit the member login page and click the "Forgot your password?" link. Enter the email address associated with your account. We will send a password-reset link to that email within a few minutes. Click the link, follow the on-screen instructions, and create a new password. Your new password must be at least 8 characters long and should include a mix of letters, numbers, and symbols for security. If you do not receive the reset email, check your spam folder or contact our support team during business hours. We can verify your identity and assist with account recovery if needed.

When you open an account on logam, we ask for your username, email address, a secure password, your mobile number, and confirmation that you agree to our Terms and Conditions. After account creation, we require identity verification (KYC) before you can deposit or withdraw funds. You will need to provide a valid national ID card, passport, or driver's license, as well as proof of residence such as a utility bill or bank statement. This verification process protects both you and logam by preventing fraud and ensuring compliance with anti-money-laundering regulations. Verification typically completes within one business day.

Withdrawal requests on logam are reviewed during standard business hours. Once you submit a withdrawal request, our team reviews it for compliance and account verification status. The review window typically spans several hours to one business day, depending on the time of submission and the complexity of your request. After approval, the funds are transferred to your payment method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank account (mobile banking, local payment, online payment, e-wallet). The actual transfer time depends on your payment provider and may take an additional few hours to one business day. We will notify you via email once your withdrawal is approved and processed.

Depositing via e-wallet, mobile banking, or local payment on logam is straightforward. Log in to your account, navigate to the deposit section, and select your preferred payment method. Enter the amount you wish to deposit in Indonesian Rupiah (IDR). You will be redirected to the payment provider's app or website to authorize the transaction. Once you confirm the payment, the funds are transferred to your logam account balance within minutes. Your transaction history is recorded in your account dashboard. We accept deposits from all three payment methods around the clock. If your deposit does not appear in your account within subject to verification, contact our support team with your transaction reference number, and we will investigate.

Our weekly cashback offer is a promotional feature available to eligible logam account holders. The specific terms—including the cashback percentage, qualifying activity, and payout schedule—are detailed in our promotions section and in the terms that accompany each offer. Cashback is typically calculated based on your net losses or activity during a defined weekly period and credited to your account by a specified date. Cashback funds are subject to any terms and conditions outlined in the promotion, which may include wagering requirements or game restrictions. Promotions may change or end without notice. For current details about active cashback offers, log in to your logam account and check the promotions page, or contact our support team.

Yes, logam offers demo mode for many of our slot games and some live-dealer tables. Demo mode allows you to play with virtual credits so you can learn the game mechanics without risking real money. To access demo mode, navigate to the game you wish to try and look for a "Play Demo" or "Free Play" button. Demo credits are reset periodically and cannot be withdrawn or converted to real funds. Demo mode is useful for understanding game rules, payout structures, and betting options before you play with real money. Not all games offer demo mode; some live-dealer tables and certain esports markets are available only to account holders with real funds. If you have questions about a specific game's demo availability, contact our support team.

logam offers a range of popular slot games including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Each game has its own rules, payout structure, and betting range. You can view the game details, including return-to-player (RTP) percentages and volatility information, by clicking on any game in our slots section. We regularly add new games to our library. Slot games are available to account holders in supported jurisdictions. If you are new to a particular game, we recommend trying demo mode first to understand the mechanics before playing with real funds. Our support team can answer questions about specific game rules or features.

To place a football bet on logam, log in to your account and navigate to the Sportsbook section. Browse upcoming Liga 1 matches, Piala Indonesia, Piala AFF, Champions League, or Premier League fixtures. Select a match and review the available betting markets—such as match outcome, total goals, or handicap bets. Choose your market, enter your stake amount, and confirm your bet. Your bet slip will show your potential payout based on the odds. Once confirmed, your bet is live and your account balance is updated. You can view your active and settled bets in your bet history. If you have questions about odds, markets, or specific matches, our support team is available during business hours.

Our logam live-dealer section features blackjack, roulette, baccarat, and Dragon Tiger, all streamed from professional multi-camera studios. Each table is hosted by a live dealer and operates in real time. You can interact with the dealer and other players via chat. Tables are available at various stake levels to suit different budgets. To join a live-dealer table, log in to your account, navigate to Live Dealer, select your preferred game and table, and place your bets before each round begins. Game rules and betting limits are displayed on each table. If you are unfamiliar with a game, our support team or the dealer can explain the rules. Live-dealer games are available only to account holders in supported jurisdictions.

To request deletion of your personal data from logam, contact our support team during business hours and specify that you wish to submit a data-deletion request under applicable data-protection law. Provide your account username and email address. Our team will verify your identity and process your request according to our data-retention policies and legal obligations. Please note that we may retain certain data—such as transaction records and identity verification documents—for regulatory compliance and anti-money-laundering purposes, even after account closure. We will inform you of any data we must retain and the reasons for retention. Data-deletion requests are typically processed within 30 days of submission.

To open a support ticket on logam, log in to your account and navigate to the Help or Support section. Select the category that best matches your issue—such as account, payment, game, or security—and describe your problem in detail. Include any relevant information, such as transaction IDs, game names, or error messages. Submit your ticket, and our support team will receive it and respond during business hours. You will receive a ticket reference number via email. Check your email regularly for updates from our team. For urgent issues such as account compromise or payment disputes, mention the urgency in your ticket description. Response times vary depending on ticket volume and complexity, but we aim to respond to all tickets within one business day.

We at logam protect your account through several security measures. Your password is encrypted and never stored in plain text. We offer two-factor authentication (2FA) via email or SMS to add an extra layer of protection. Your account activity is monitored for suspicious behavior, and we may request additional verification if we detect unusual login patterns or transactions. We use industry-standard encryption for all data transmission. Your identity documents and personal information are stored securely and accessed only by authorized staff. We recommend enabling 2FA, using a strong unique password, and never sharing your login credentials. If you suspect unauthorized access to your account, change your password immediately and contact our support team. For detailed information about our security practices, see our Privacy Policy.