logam Privacy Policy

This page describes what we collect when you use logam and how we keep that data protected. Our logam platform collects personal information—name, email, identity documents, address—during account registration and verification. We also collect payment information when you deposit or withdraw funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. We use this data to verify your identity, process your transactions, prevent fraud, and provide customer support.

We at logam do not sell your personal data to third parties for marketing purposes. We share data only with payment processors, identity verification services, and regulatory authorities where required by law. Our servers may sit outside your jurisdiction, and we comply with standard data-protection practices including encryption for sensitive information. This policy applies to all account holders accessing logam from Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions.

Our commitment is transparency about what we collect, how we use it, and what rights you have. If you have questions about your data, your privacy rights, or our data-handling practices, contact our support team during business hours or review this full policy below.

What We Collect on logam

We collect personal information during your logam account registration. This includes your full name, email address, date of birth, residential address, and phone number. We require this data to create and verify your account. We also collect identity documentation—a copy of your national ID card, passport, or driver's license—and a proof of address document (utility bill, bank statement, or lease agreement) dated within the last three months. We store these documents securely for KYC (Know Your Customer) verification and compliance with anti-money-laundering regulations.

When you fund your logam account, we collect payment information including the payment method you choose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer), the amount you deposit, and the date and time of the transaction. We do not store your full payment card details or wallet credentials; instead, we receive a transaction reference from your payment provider. We record your account balance, transaction history, and withdrawal requests so you can track your account activity and we can process your withdrawals accurately.

We also collect technical information when you access logam. This includes your IP address, browser type, device type, and the pages you visit on our platform. We use this data to detect fraudulent access, improve our service, and ensure account security. We may also collect information about your gameplay—which games you access, how long you play, and your betting patterns—to provide customer support and detect suspicious activity patterns.

How We Use Your Data on logam

We at logam use your personal data for five primary purposes. First, we verify your identity during account registration using your name, date of birth, address, and identity documents. This verification protects both you and our platform by ensuring accounts are opened only by legitimate individuals. Second, we process your deposits and withdrawals using your payment information and account details. Third, we prevent fraud and money laundering by reviewing account activity, matching your identity documents against regulatory databases, and flagging unusual transaction patterns. Fourth, we provide customer support—responding to your account questions, assisting with password resets, and processing account-recovery requests. Fifth, we comply with legal and regulatory requirements by retaining records of your identity verification, account activity, and transactions.

We do not use your data to send marketing emails, targeted advertisements, or promotional messages unless you explicitly opt in. We do not share your personal data with third parties for their marketing purposes. We do not build profiles to predict your behavior or preferences beyond what is necessary to operate your account securely.

Your data on logam is protected through encryption, access controls, and standard security practices—collected only for verification, transactions, fraud prevention, and support.

Third-Party Processors and Data Sharing

We share your data with third-party service providers who help us operate logam. Payment processors—the companies that operate mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment networks, as well as online payment, e-wallet, mobile banking, and local payment banks—receive your transaction details to process your deposits and withdrawals. Identity verification services receive your name, date of birth, address, and identity documents to verify your information against public registries and fraud databases. These service providers are contractually bound to use your data only for the specific purposes we authorize.

We may disclose your data to law enforcement, regulators, or court authorities if legally required or if we reasonably believe disclosure is necessary to comply with a legal obligation, protect our rights, or prevent fraud. We do not proactively share your data with government agencies; we disclose it only in response to formal legal requests. Our logam platform is not operated in all jurisdictions, and we comply with the laws of the regions where we do operate.

Your Rights and Data Protection on logam

We provide you with several rights regarding your data on logam. You can request access to all personal data we hold about you; we will provide this information within standard business timeframes. You can request corrections to any inaccurate data in your account. You can request deletion of your account and associated personal data, subject to our legal obligation to retain transaction records for anti-money-laundering compliance. You can withdraw consent to use your data for non-essential purposes, such as analytics or service improvement.

We protect your logam account using industry-standard encryption and access controls. Your password is hashed—not stored in plain text—so even our staff cannot see it. You can enable two-factor authentication (2FA) via SMS or email to add an extra security layer. You can set a withdrawal PIN to authorize all withdrawal requests. If you believe your account has been compromised, contact our support team immediately; we will assist with password resets, 2FA changes, and account recovery.

Our logam servers may be located outside your jurisdiction. Your data may be transferred to, stored in, and processed in countries outside Indonesia. We apply the same data-protection standards to data regardless of server location. We retain your personal data for as long as necessary to operate your account and comply with legal obligations—typically for several years after account closure for regulatory record-keeping purposes.

Cookies and Tracking Technologies

We use cookies on logam to maintain your login session, remember your preferences, and track site performance. These cookies are essential for the platform to function; without them, you would need to re-enter your login credentials every time you refresh the page. We do not use cookies to track you across other websites or build marketing profiles. You can disable cookies in your browser settings, but doing so will limit logam's functionality.

We may use analytics tools to measure how users interact with logam—which pages are visited, how long users stay on each page, and what actions they perform. This data helps us improve our platform, fix bugs, and optimize the user experience. Analytics data is typically anonymized and aggregated, so individual users are not identified.

Contact and Data Requests on logam

If you have questions about how we handle your data, wish to exercise any of your data rights, or believe we have mishandled your personal information, contact our support team during business hours. Our team can assist with data access requests, account-recovery procedures, and privacy concerns. You can also review our Terms and Conditions for additional information about your account and our service policies. For legal inquiries, contact our legal department through our general support channel.

Policy Updates and Effective Date

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the updated policy on logam and updating the effective date at the top of this page. Continued use of logam after we post changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically so you remain informed about how we protect your data.

This privacy policy is effective from the date indicated on this page and applies to all users of logam. Our commitment to your privacy—collecting only what we need, using it only for legitimate purposes, protecting it with industry-standard security, and respecting your rights—remains consistent across all regions where we operate, including Jakarta, Surabaya, Bandung, Medan, and Semarang.